Terms and Conditions
Gemma Lane. Art is a small business run by Gemma Lane
The Terms and Conditions will apply to the purchase of the services and goods by you (the customer) and Gemma Lane. Art.
These are the terms in which we will sell all services to you unless Gemma Lane. Art is affiliated with another organisation which has approval in writing. You can only purchase the goods from this website.
Attending Workshops in Person
Clothing and Personal Belongings
Customers are responsible for wearing suitable clothing when attending in-person workshops. Aprons will be provided where appropriate; however, these may not offer complete protection. Gemma Lane Art accepts no responsibility for clothing or personal belongings marked or damaged by materials used during a workshop, except where caused by negligence or other circumstances for which Gemma Lane Art is legally responsible.
Health and Safety
Gemma Lane Art takes reasonable steps to ensure that workshops are conducted safely. Where tools, equipment or chemicals are used, a health and safety briefing will be provided at the beginning of the session, explaining how to handle and use materials safely and responsibly.
Participants are expected to follow all instructions and use materials and equipment appropriately. Gemma Lane Art cannot accept responsibility for damage to artwork or injury resulting from a participant's failure to follow safety instructions or misuse of materials, except where legally responsible.
Behaviour and Conduct
All participants are expected to treat staff and other customers with courtesy and respect and to use workshop materials and equipment responsibly.
Gemma Lane Art reserves the right to ask a participant to leave a course or session if their behaviour is disruptive, disrespectful towards staff or other participants, or involves the misuse of materials or equipment. In these circumstances, no refund will be given.
Children's Workshops
For children's workshops, a parent, guardian or accompanying adult must remain with the child throughout the duration of the workshop, unless alternative arrangements have been agreed in advance with Gemma Lane Art.
Art Workshops & Accessibility
Customers attending art workshops involving walking and carrying materials are responsible for wearing appropriate footwear and ensuring they are physically able to manage the planned route and terrain.
If a customer requires additional assistance or access support to participate in a workshop, they must notify Gemma Lane Art by email in advance. This will allow sufficient time to discuss individual requirements and make appropriate arrangements wherever possible.
Cancellation and Rescheduling Policy
Cancellations and Refunds
Gemma Lane. Art has the right to cancel an in person session and online session within 24 hours notice. Should this happen an alternative date will be offered, if this new date can not be agreed by all parties a full refund will be given
A minimum of four weeks' notice is required by the customer if they are no longer able to attend a course or session in order to receive a full refund. This applies to both online and in-person sessions.
Cancellations made within 24 hours of a course or session starting are non-refundable. This is to cover costs already incurred, including room hire, materials and preparation. If you cancel within 24 hours of attending a group session at a venue, no refund will be given and no rescheduling option provided.
Rescheduling
If you cancel within 24 hours of a private session starting at Gemma Lane’s house and wish to reschedule, a rescheduling fee will apply. This fee helps to cover the additional costs and preparation involved in rearranging the session. A non-refundable deposit of 25% of the total booking cost will be required again to secure an alternative date.
Rescheduling is not guaranteed and will only be offered at the discretion of Gemma Lane Art, taking into consideration the individual circumstances of the cancellation.
Any rescheduling arrangements and associated fees will be agreed before an alternative date is confirmed.
In person sessions will only go ahead based on a minimum of 6 people per session.
Online Workshops:
Online one to one session dates are agreed in advance between the customer and Gemma Lane and are delivered via Zoom for one hour. The sessions are recorded on the zoom cloud for safe guarding purposes to protect both the teacher and the student. The online lessons will be available for one month after the lessons have taken place and then deleted.
Any disagreement or concerns about an online one to one lesson must be addressed within 24 hours of the lesson taking place.
Online one to one lessons will receive an invoice termly.
The online art club sessions are provided through the Platform Class Bento. Class Bento take the payment subscription and are a third party to Gemma Lane. Art business. Gemma Lane. Art does not take any responsibility for managing cancellations of subscriptions or billing enquiries.
The online sessions provided by Gemma Lane. Art are for paying customers only. Any found material shared without consent of Gemma Lane s is in breach of the copy wright law and legal action will be taken.
Gemma Lane. Art has the right to record Zoom sessions as a safe guarding measure for both the consumer and for the teacher Gemma Lane.
If you have purchased an online workshop from Gemma Lane. Art directly this should be for your sole use. Any found material shared without consent of Gemma Lane. Art is in breach of the copy wright law and legal action will be taken.
Children's Personal Information
Gemma Lane Art runs workshops and offers tuiton for children and young people. We take the privacy and protection of children's personal information seriously.
Gemma Lane holds an enhanced Disclosure and Barring Service (DBS) check, which supports her commitment to safeguarding and providing a safe, appropriate environment for children and young people participating in workshops.
When a child is booked onto a workshop or course, we may collect personal information from their parent, guardian or accompanying teacher. This may include the child's name and age, parent or guardian contact details, emergency contact information, relevant allergies or dietary requirements, additional support or accessibility requirements, and photography preferences.
How we use children's information
We only collect information that is necessary to organise and deliver our workshops safely and effectively. This information may be used to:
Manage bookings and communicate with parents or guardians.
Contact parents or emergency contacts if necessary during a workshop.
Make appropriate arrangements for allergies, dietary requirements and additional support needs.
Help ensure children can participate safely and comfortably.
Record and respect photography preferences.
How we protect children's information
Children's personal information will be treated confidentially and stored securely. Access will be limited to those who need the information to organise or deliver the workshop.
We will not share children's personal information with other participants or unrelated third parties unless we have appropriate permission or are legally required to do so.
We will only retain personal information for as long as necessary for the purposes for which it was collected, or as required by law.
Parents' and Guardians' Rights
Parents and legal guardians can contact Gemma Lane Art to ask what personal information we hold about their child, request access to it, or ask for inaccurate information to be corrected.
Where appropriate, parents or guardians may also request that their child's information is deleted, subject to any legal obligations requiring us to retain certain records.
For any enquiries regarding children's personal information, please contact: gemmalane.art@gmail.com
Gift Vouchers:
A gift voucher can only be purchased through Gemma Lane. Art through direct email
A gift voucher is only valid for 6 months and will have an expiry date printed either on the voucher or the consumer will be notified of the expiry date at the time of purchase.
Privacy:
Your privacy is important to us. Gemma Lane Art respects your privacy and is committed to protecting your personal information in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Gemma Lane Art acts as the Data Controller for the personal information collected and processed in connection with the provision of our workshops, courses and other services.
Where you provide personal information to us in order for us to deliver our services, we will:
Explain why your personal information is being collected and how it will be used.
Only collect and process personal information for legitimate and clearly identified purposes.
Respect your rights in relation to your personal information, including your rights under data protection legislation.
Take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.
We will only retain personal information for as long as necessary for the purposes for which it was collected, or as required by law.
For any enquiries or concerns regarding your personal information or data protection, please contact:
Email: gemmalane.art@gmail.com
Photography and Use of Images
At the beginning of each workshop, participants will be asked to complete a photography consent form indicating whether they are happy for photographs to be taken during the session.
Photographs may be used by Gemma Lane Art for promotional purposes, including the business website, social media platforms, marketing materials and examples of workshop activities.
Giving consent to photography is entirely optional and will not affect a participant's ability to take part in any workshop or course.
Where consent has not been given, we will respect this and ensure that the participant is not photographed or identifiable in any images used for promotional purposes.
Although we will take reasonable care when selecting and sharing photographs, Gemma Lane Art cannot guarantee how images will be used by third parties once they have been made publicly available. We are unable to control or take responsibility for independent third-party use or redistribution of images.
For children's workshops and tuition, photography consent must be provided by a parent or legal guardian.
Participants or their parent/guardian can withdraw their consent at any time by contacting Gemma Lane Art. We will then stop using their images in future promotional material and, where reasonably possible, remove images from platforms we control.
Affliate Disclosure
Gemma Lane is a participant in the Amazon Associates program and the Jackson’s Art affiliate program.
This means that when you click on links to various art supplies on this site and make a purchase, it can result in a commission that is credited to Gemma Lane. Art.
This does not incur any additional cost to you as a buyer. These commissions help support the website so I can continue to create free art content, reviews, and tutorials. I only recommend art materials that I genuinely use, trust, or highly value.
